TERMS & CONDITIONS

1. Booking and Payment

All bookings must be made in advance and full payment is required at the time of booking.
Once payment is confirmed, the booking is considered successful.

2. Refund Policy

All payments made are non-refundable under any circumstances (including personal reasons, weather conditions, etc.).

3. Entry Requirements

Before entering, users must be aware of and agree to all known matters, including venue rules, safety guidelines, and these terms and conditions.
By entering the venue, users indicate that they fully understand and accept all relevant regulations.

4. Rescheduling Policy

Rescheduling is not permitted under any circumstances. In special cases where rescheduling is necessary, users must notify the venue at least 24 hours before the original scheduled time.
Rescheduling requests must be confirmed by the venue and are subject to a rescheduling fee of HKD$20 per session.
If a medical certificate is provided, users may reschedule once for free, but must notify the venue at least 24 hours before the original scheduled time.
The free rescheduling opportunity is limited to once and requires a medical certificate as proof.
Approval of rescheduling requests depends on venue availability, and the venue reserves the final decision.
Note: Users should carefully consider their health condition when booking and notify the venue in advance if rescheduling is needed.

5. Package Plans

All package plans are for personal use only or for use by the member accompanied by friends.
When friends use the package, they must be accompanied by the member to enter the venue.
Package plans are non-transferable and cannot be shared with others.
Packages are non-refundable under any circumstances.

6. Venue Usage

The venue has a total of 5 tennis courts.
Each court can be used by a maximum of 2 users at the same time.
For the benefit of all, users must pick up all tennis balls and clean the court after use before leaving.
If there is any damage or abnormality in the venue, users must immediately notify the venue management staff.

7. Filming and Recording Consent

To help you understand your progress in the course, the venue may ask if you are willing to be filmed or recorded.
You hereby agree that, with your explicit consent, TennisTopia has the right to film or record you.
The filmed or recorded content will only be used for teaching and progress assessment purposes and will not be used for other commercial purposes.
You have the right to withdraw your consent at any time and request the cessation of filming or recording.
You also have the right to request the deletion of any filmed or recorded content.

8. Safety and Liability

Users must comply with all safety guidelines and regulations when using the venue.
The venue is not liable for any accidents or injuries that occur to users within the venue.
Users are responsible for their own risks when using the venue and must ensure their own safety.

9. Violation Handling

If a user violates these terms and conditions, the venue management staff have the right to require the user to leave the venue immediately.
Serious violators may be banned from using the venue in the future.

10. Amendment of Terms

TennisTopia reserves the right to amend these terms and conditions at any time.
The amended terms and conditions will take effect immediately upon publication.

11. Disclaimer

We have the right to final interpretation of these terms and conditions.

Note: Users must carefully read and understand the above terms and conditions before booking and using the venue. Once a booking is made or the venue is entered, it is deemed that the user has fully accepted and agreed to comply with all regulations.

TERMS & CONDITIONS

1. Booking and Payment

All bookings must be made in advance and full payment is required at the time of booking.

Once payment is confirmed, the booking is considered successful.

2. Refund Policy

All payments made are non-refundable under any circumstances (including personal reasons, weather conditions, etc.).

3. Entry Requirements

Before entering, users must be aware of and agree to all known matters, including venue rules, safety guidelines, and these terms and conditions.

By entering the venue, users indicate that they fully understand and accept all relevant regulations.

4. Rescheduling Policy

Rescheduling is not permitted under any circumstances. In special cases where rescheduling is necessary, users must notify the venue at least 24 hours before the original scheduled time.

Rescheduling requests must be confirmed by the venue and are subject to a rescheduling fee of HKD$20 per session.

If a medical certificate is provided, users may reschedule once for free, but must notify the venue at least 24 hours before the original scheduled time.

The free rescheduling opportunity is limited to once and requires a medical certificate as proof.

Approval of rescheduling requests depends on venue availability, and the venue reserves the final decision.

Note: Users should carefully consider their health condition when booking and notify the venue in advance if rescheduling is needed.

5. Package Plans

All package plans are for personal use only or for use by the member accompanied by friends.

When friends use the package, they must be accompanied by the member to enter the venue.

Package plans are non-transferable and cannot be shared with others.

Packages are non-refundable under any circumstances.

6. Venue Usage

The venue has a total of 5 tennis courts.

Each court can be used by a maximum of 2 users at the same time.

For the benefit of all, users must pick up all tennis balls and clean the court after use before leaving.

If there is any damage or abnormality in the venue, users must immediately notify the venue management staff.

7. Filming and Recording Consent

To help you understand your progress in the course, the venue may ask if you are willing to be filmed or recorded.

You hereby agree that, with your explicit consent, TennisTopia has the right to film or record you.

The filmed or recorded content will only be used for teaching and progress assessment purposes and will not be used for other commercial purposes.

You have the right to withdraw your consent at any time and request the cessation of filming or recording.

You also have the right to request the deletion of any filmed or recorded content.

8. Safety and Liability

Users must comply with all safety guidelines and regulations when using the venue.

The venue is not liable for any accidents or injuries that occur to users within the venue.

Users are responsible for their own risks when using the venue and must ensure their own safety.

9. Violation Handling

If a user violates these terms and conditions, the venue management staff have the right to require the user to leave the venue immediately.

Serious violators may be banned from using the venue in the future.

10. Amendment of Terms

TennisTopia reserves the right to amend these terms and conditions at any time.

The amended terms and conditions will take effect immediately upon publication.

11. Disclaimer

We have the right to final interpretation of these terms and conditions.

Note: Users must carefully read and understand the above terms and conditions before booking and using the venue. Once a booking is made or the venue is entered, it is deemed that the user has fully accepted and agreed to comply with all regulations.